Delivery
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Introduction
- In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
- This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
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Geographical limitations
- We will usually be able to deliver to the following countries and territories: England, Scotland, Wales, Northern Ireland and all countries in the EU.
- We may from time to time agree to deliver products to other countries and territories.
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Delivery methods and periods
- The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
- if your delivery address is on the United Kingdom mainland, you will be able to select royal mail first class or second class, and the typical period for delivery of products by this method is 3-5 working days;
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for any other areas, please contact us for details.
- The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
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Delivery charges
- Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
- Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
- Our delivery charges are as follows:
- in respect of Royal Mail delivery charges for UK customers will be £4.68 for 1st class signed for delivery (1-3 working days) and £4.00 for 2nd class signed for delivery. (3-5 working days)
- For EU customers shipping will cost £14.95 for International Tracked shipping. (3-5 working days)
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Delivery tracking
- Delivery tracking is available in respect of all orders for our products.
- To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website.
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Receipt and signature
- All deliveries must be received in person at the delivery address, and a signature must be provided.
- Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
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Additional deliveries
- If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
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Collection
- If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
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Delivery problems
- If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
- If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
- An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Meet the Cosi Family!
Big Sis - The Inventor!
Big Sis - The Inventor!
Lauren is the designer and creator behind Cosi Care. After completing a degree in product design, she wanted to create a product that solved a problem her family had for years. She herself suffers with mild eczema that flairs under stress. Her own experience with eczema, however, was not the driving force behind the brand. She saw her little brother, Rhys, suffer with severe eczema from the age of 2. With cuts, open wounds and itchy skin controlling her family’s life, and her mum and dad trying to get Rhys to "stop scratching" she thought there was something missing. She went on to create an award-winning concept, cooling the skin and breaking the itch-scratch cycle!
Mum - The Glue!
Mum - The Glue!
Nichola is the brands biggest supporter! As a mum to two children with eczema the struggles of raising happy, healthy children was a big emotional challenge. There's so much to think about... what we can, and can’t eat, if our skin will flare, if we will be okay at school, how and when will we moisturise, how to make sure we aren't scratching and hurting ourselves (to name a few!) Mum's quote of the year has to be "Lauren, I would give anything for Cosi Care to have been around when you were little!"
Dad - The Problem Solver!
Dad - The Problem Solver!
Roy is a hands-on dad that would have tried anything to help our skin! He could write a book with all the wild and wacky things he tried to soothe our eczema and calm our itching. To name a few... multiple allergy tests, donkey milk, drinking aloe vera, meditation, herbalists, turmeric shots... the list is endless. One thing that Roy felt was missing is an instant form of relief, and would always turn to a cool flannel to calm the itch. Roy wanted a product you could turn to on sleepless, fussy and itchy nights, on long car journeys or when your little one just won’t stop scratching. Our products take on the same concept as the "cold flannel" and have transformed the concept and benefit into fun, friendly and easy-to-use products.
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