Cosi Care FAQs

  • How does it work?

    Cosi Care products combine methods that are scientifically proven to kill an itch. It combines cold with different textures to safely and effectively mimic scratching and offer instant relief.

  • Why did Cosi Care start?

    Cosi Care stemmed from a personal experience with eczema. The brand was built by Lauren Bell, who's little brother, Rhys, had severe eczema for 22 years. We understand what skin disease can do to a family, and we want to offer others support and help from our experience. Fun fact, "Cosi" is welsh for "itching" - Lauren and Rhys are welsh and wanted a brand that symbolised their family routes. 

  • Why do Cosi Care products get cold?

    Cold is scientifically proven to kill and deaden itch. Cold and itch travel along the same nerve fibres, so when you apply cold to the skin, it “jams the circuits” and deadens the itch sensation. 

  • Can’t I just scratch? Why do I need this product?

    Scratching is extremely dangerous and damaging to the skin. When we scratch, bacteria penetrate layers of skin and cause infections. When the skin is broken, we are at risk of making our skin condition worse and getting trapped in the itch-scratch cycle. This means that the more you scratch the worse the itching sensation will be. We aim to stop this with a non-invasive solution. Our product kills the itch and offers instant relief, so fighting the urge to scratch just became a whole lot easier!

  • What is the itch-scratch cycle? 

    It's a frustrating, painful and repetitive cycle recognised by the NHS as a cycle where skin disease can spiral out of control. It may lead to permanent scarring and infections. Cosi Care is the first product-based solution that focuses between the first indication of itching and the physical act of scratching, aiming to break this cycle. We want to hand you back control over itching and scratching and help you avoid this cycle. 

  • Is it suitable for any other skin condition?

    Yes! Our products are specifically designed to kill itch, regardless of the cause. Eczema, Psoriasis, Chickenpox, Hives, Sunburn, Dry Skin, Prickly Heat, TSW, Allergies and Insect Bites. We also understand that pregnancy, menopause, liver disease, anxiety and hundreds of other things can cause itchiness. Our product works to kill any form of itch.

  • Is it only children that can use this product? 

    Of course not! The fun design is suitable for children. Although we understand that adults suffer with skin disease too. It is perfectly suitable for adults to use. We are working on a mature version of this product that we hope to launch at a later date. It is suitable for all ages, children under the age of 2 will need adult supervision and a little helping hand. Ages 2+ can be taught to use independently and educated on their new scratch proof routine. 

  • How long should I use the product for? 

    You can use this product whenever that annoying itch sensation arises. Cooling will deaden the itch within a few minutes. If you suffer with itchy skin in multiple areas, you can move to where the product is needed for itch relief.  We recommend only using for a maximum of 10 minutes on each area.

  • Will this cure my condition? 

    We see Cosi Care products as your best itch-zapping friend. We know how frustrating it is to fight the urge to scratch. Applying cold to the area will kill the itch, before you break the skin and make it worse. You should combine our product with your existing treatments advised by your GP or dermatologist. Our product is not aimed to replace any advice or treatment made by your health care professional, but work alongside your existing routine.

  • Can I use this with moisturiser? 

    Yes! Please use on freshly moisturised skin to allow for smooth glide over the itchy area. You can use with your favourite moisturiser, oil, lotion or cream and it's a great way to add fun and cooling to your routine. 

  • How do I keep Cosi Care products clean? 

    The silicone we use is antimicrobial and uses bacteria-zapping technology. All surfaces are fully washable and wipeable. These are not toys, and using on sensitive skin, the cleanliness of the product must be kept to a high standard. 

  • What is antimicrobial protection?

    Antimicrobial Technology is mixed into the material of the product during manufacturing to prevent the growth and spread of bacteria and viruses. It makes our products hygienically clean and safe. This is not just an antimicrobial coating that wears off. The Antimicrobial protection lasts the entire life-time of the product. 

  • I have a metal allergy; can I use this product? 

    The Scratch Star uses anodised aluminium, with no nickel content. Medical grade stainless steel (which is our roller ball) naturally contains small amounts of nickel. If you have a known metal allergy we do not recommend using these products, please get in touch with if you have any concerns or questions.

  • When is your electronic product launching? 

    COVID-19 has delayed the production of our electronic cooling product. Cool + go product will be launching in the next year, to stay in the loop make sure you subscribe to be the first to get your hands on a product. 

  • We met at the allergy show 2019, what's happening with the clinical trial? 

    It was lovely to meet you at our first trade show in 2019! If you expressed an interest in the trial, your details are saved, and we will be in touch once this level of testing takes place. Thank you for your patience! 

  • How long does delivery take? 

    Deliveries take 3-5 working days. 

  • How do I exchange or return my order?

    Please contact if you have any exchange or refund queries.